These Terms and Conditions govern your use of the services and RO water purifier rental plans provided by AS Crystal Water Solutions. By subscribing to our rental plans or using our website/app, you agree to comply with these terms.
1. Subscription & Rental Services
- AS Crystal provides domestic and commercial RO water purifiers on flexible monthly, quarterly, semi-annual, and annual rental subscriptions.
- The RO machine remains the sole exclusive property of AS Crystal Water Solutions throughout the subscription period.
2. Delivery, Installation & KYC
- Standard delivery and installation are provided at ₹0 (Free) as per eligible promotional plans.
- Customers must provide valid KYC documents (Aadhaar Card, PAN Card, or Address Proof) prior to machine delivery and activation.
- The customer must ensure adequate power supply and standard municipal/borewell water inlet pressure at the installation site.
3. Maintenance & Filter Replacement
- All routine maintenance, membrane changes, sediment/carbon filter replacements, and breakdown repairs are covered under ₹0 Lifetime Maintenance at no additional cost.
- Only authorized AS Crystal certified technicians are permitted to service, repair, or relocate the RO purifier. Any tampering or unauthorized service voids coverage and may incur penalty charges.
4. Payments & Billing
- Subscription rent is billed in advance according to your selected plan (Monthly/Quarterly/Yearly).
- Invoices and payment receipts will be shared via Email/SMS/WhatsApp and on the AS Crystal Smart App.
- Failure to renew rent on time may lead to temporary IoT auto-cutoff of the water supply until payment clearance.
5. Relocation & Cancellation Policy
- Free Relocation: We provide hassle-free relocation within our operational service areas in Delhi NCR upon prior request.
- Cancellation: Customers can cancel the subscription at any time after the minimum lock-in period by providing a 7-day advance notice. Our team will safely uninstall and collect the machine.
6. Customer Responsibilities
- The customer agrees to maintain reasonable care of the purifier and prevent physical damage, fire hazard, or theft.
- Commercial users must operate the system within the rated litres-per-day (LPH) limits specified in their plan.
7. Support & Grievances
For service requests, billing queries, or technical assistance, reach our 24/7 customer care team:
Support Helpline: +91 79826 84185
Email: ascrystalwatersolutions@gmail.com
Address: GD-133A, First Floor, Pehdpur, Badarpur, South East Delhi, New Delhi – 110044, India