Welcome to AS Crystal Water Solutions. We are committed to protecting your privacy and ensuring that your personal and payment information is secure. This Privacy Policy outlines how we collect, use, and safeguard your details when you use our website, mobile application, and RO rental services.
1. Information We Collect
- Personal Information: Full name, phone number, email address, installation address, and delivery location.
- Identity Verification (KYC): Government ID proofs (Aadhaar Card, PAN Card) required for RO rental subscription verification.
- Transaction & Payment Details: Payment transaction IDs, billing address, and subscription tenure (we do not store your credit/debit card numbers or bank passwords; all payments are processed through secure gateways like Razorpay).
- Smart App & Device Data: Water consumption metrics, filter health status, and purifier usage telemetry through the AS Crystal Smart IoT App.
2. How We Use Your Information
- To verify your rental eligibility, complete installation, and deliver RO purifiers to your doorstep.
- To schedule timely maintenance visits, filter replacements, and technical support.
- To send transaction receipts, renewal reminders, monthly invoice updates, and service notifications via SMS, WhatsApp, and Email.
- To monitor water quality and optimize IoT performance for smart purifiers.
3. Data Protection & Security
We implement stringent industry-standard encryption and security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
4. Third-Party Sharing
We do not sell, rent, or trade your personal information. Data is only shared with verified service technicians, delivery partners, and secure payment processors strictly for completing your service orders.
5. Contact Us
If you have any questions or concerns regarding our privacy practices, please contact us at:
Email: ascrystalwatersolutions@gmail.com
Phone: +91 79826 84185
Address: GD-133A, First Floor, Pehdpur, Badarpur, South East Delhi, New Delhi – 110044, India